Welcome to SpecialOne. By using our websites, products, and services, the rules and norms of our Privacy Policy will apply, in accordance with the relevant legislation, to ensure greater security and transparency in the handling of data provided by users.
As our products and services are diverse, given SpecialOne’s constant pursuit of improvement and innovation, additional Terms, Licenses, and Contracts may include specific clauses and conditions of use for each product or service. Such documents will be available to each customer and user on their access panel when contracting SpecialOne’s products and services.
According to Brazilian Law No. 13.709/2018 (LGPD – General Data Protection Law), express consent regarding the Privacy Policy will be required for Brazilian citizens, which can be done on the customer’s panel or through SpecialOne’s communication channels.
I. COLLECTION AND PROCESSING OF PERSONAL DATA
SpecialOne only collects data necessary for the Contract and for the execution of products and services. Thus, data from the legal entity will be collected (e.g., Corporate Name, CNPJ number, address, phone, email) and from the authorized representative of the company to sign contracts and participate in the management of contracted services (e.g., full name and CPF number, RG or other official identification document, email, phone, profession, and address).
Other data may be collected depending on the use and experience of the products and services, such as usage time data, monitoring via “cookies,” date and time of site access, among others necessary for the proper execution of SpecialOne’s products and services.
If you do not wish to provide necessary data for the use of a product or service, you will not be able to use it. The usage and data processing time will be the duration provided in the contracts of SpecialOne’s products and services, which each customer has access to at the time of contracting, or as long as the user wishes to keep their customer account active in SpecialOne’s systems. Data may also be stored by law or requirement of public authorities.
Personal data will be used for drafting and signing contracts and legal documents between the parties, as well as for identifying users and their use of products and services, accessing the customer panel, processing payments and purchases, improving, developing, and personalizing products and services, and communicating with the customer, including sending promotional offers, advertisements, and advertising. There may be other specific purposes for data use depending on the product or service, due to its technical characteristics, which will be expressly informed in the respective contract.
The user who signs contracts and accepts the consent statement on behalf of a legal entity declares, under the law, that they are the legitimate legal representative (e.g., partner, manager, employee, representative, or legal attorney). To improve our service quality, in some cases, we remove the personal identity of the data transmitted by you. Such data is aggregated with others to produce anonymous statistical information (e.g., number of visitors, originating IP address, and country of the internet access provider domain, date, and time of access).
Services where the user wishes to protect their data on the Internet or monitor if there has been a data leak (e.g., financial data like credit card), SpecialOne will use the personal data provided by the user or third-party Controller (e.g., financial institutions or public bodies), authorized under legal terms, for the purpose of executing the digital protection service, seeking to anonymize the data whenever possible.
II. COOKIES
Some of our websites, products, and services may use “cookies.” Cookies are text files generated by your browser that are placed on your computer’s hard drive when you access certain websites. Cookies help inform whether you have visited the site before, help identify features you may be most interested in, fill in form data, save passwords and preferences, enhancing the online experience.
When required by law, you can visit our sites and refuse the use of cookies at any time on your computer. Refusing the use of cookies may impact or prevent the use of features, products, and services, depending on their necessity.
III. USER SECURITY RESPONSIBILITY
SpecialOne uses security systems, rules, and other procedures to ensure the protection of personal data, as well as to prevent unauthorized access to data, misuse, disclosure, loss, or destruction.
However, despite SpecialOne’s best efforts, it is each user’s responsibility to ensure that their computer is adequately protected against harmful software, such as viruses, spyware, adware, unauthorized remote access, and other malicious activities and programs in the digital environment.
Additionally, users should be aware that, without adopting appropriate security measures (e.g., secure browser configuration, using updated antivirus programs, firewall, avoiding illegal or dubious software), the risk of personal data and passwords being accessed by unauthorized third parties is considerably higher.
Users are also warned that whenever data provision is carried out on open and public networks, such as the Internet, their data may circulate without security conditions, with the risk of being seen and used by unauthorized third parties. Therefore, follow basic digital security rules, keeping your computer and data secure.
IV. RIGHTS OF PERSONAL DATA HOLDERS
Personal data is all information related to an identified or identifiable natural person. Law No. 13.709/2018, which protects the use and processing of personal data, will still be regulated by Brazilian government authorities, such as the National Data Protection Authority, but SpecialOne values transparency and digital security for its customers, following good information security practices.
Data will only be used for specific purposes of access and use of users to the offered products and services and their contracting. The personal data holder has the right to request the correction and updating of their data, as well as to inquire about its use and processing and to cancel their consent.
Law No. 13.709/2018 (LGPD – General Data Protection Law), for all Brazilian personal data holders, establishes the following rights in its Article 18:
Art. 18. The personal data holder has the right to obtain from the controller, regarding the holder’s data processed by him, at any time and upon request:
I – confirmation of the existence of processing;
II – access to data;
III – correction of incomplete, inaccurate, or outdated data;
IV – anonymization, blocking, or deletion of unnecessary, excessive data, or data processed in non-compliance with this Law;
V – portability of data to another service or product provider, upon express request and subject to commercial and industrial secrets, according to the regulatory agency’s regulations;
V – portability of data to another service or product provider, upon express request, according to the regulation of the national authority, observing commercial and industrial secrets; (As amended by Law No. 13.853, 2019)
VI – deletion of personal data processed with the holder’s consent, except in cases provided for in Article 16 of this Law;
VII – information about public and private entities with which the controller has shared data;
VIII – information about the possibility of not providing consent and the consequences of refusal;
IX – revocation of consent, under the terms of § 5 of Article 8 of this Law.
§ 1 The personal data holder has the right to petition concerning their data against the controller before the national authority.
§ 2 The holder may object to processing carried out based on one of the cases of waiver of consent in case of non-compliance with the provisions of this Law.
§ 3 The rights provided in this article will be exercised through an express request by the holder or their legally constituted representative to the treatment agent.
§ 4 In case of the impossibility of immediate adoption of the measure referred to in § 3 of this article, the controller will send the holder a response in which they can:
I – communicate that they are not the treatment agent of the data and, whenever possible, indicate the agent; or
II – indicate the factual or legal reasons preventing immediate adoption of the measure.
§ 5 The request referred to in § 3 of this article will be fulfilled at no cost to the holder, within the deadlines and terms provided in the regulation.
§ 6 The responsible party shall immediately inform the treatment agents with whom it has shared data of the correction, deletion, anonymization, or blocking of data so that they replicate the same procedure. (As amended by Law No. 13.853, 2019)
§ 7 The data portability referred to in item V of the caput of this article does not include data that has already been anonymized by the controller.
§ 8 The right referred to in § 1 of this article may also be exercised before consumer protection agencies.
If it is necessary to provide data on minors, it can only be provided with the express consent of the parents, as SpecialOne does not promote or market its products and services to minors.
You can contact SpecialOne through the means provided at the end to clarify doubts and exercise your rights, such as correcting data, requesting its deletion, providing additional consent, or revoking it, among others provided for by law, as described above.
V. DISCLOSURE AND TRANSFER OF PERSONAL DATA
When providing our services for the benefit of our customers or among our branches, we may process personal data on behalf of a Controller (whether a customer or any other unit or branch of SpecialOne) essentially for the effective operation, management, performance, and delivery of our services and products in Brazil and internationally.
Processed personal data will be treated appropriately, relevant, and limited to what is necessary for the purposes for which it will be processed. Personal data will only be shared with relevant personnel within the SpecialOne Group companies or with duly authorized collaborators, contractors, or subcontractors, and third-party companies within SpecialOne’s supply chain and data processing, which must also comply with the provisions of Law No. 13.709/2018, to ensure the execution and quality of the offered services and products, guaranteeing commercial and technical operability.
You may request information about the use and processing of your data at any time, according to the contact channels provided at the end. Under Brazilian, American, and European personal data protection legislation, the international transfer of personal data will only be carried out to countries that ensure an adequate level of protection.
If it is necessary to transfer data internationally to a country that does not yet meet the European and Brazilian personal data protection standards, due to the need to execute the contracted product or service, SpecialOne will inform the customer and provide additional protection to ensure the transferred data remains adequately secure.
SpecialOne may occasionally be required to disclose personal data to regulatory authorities, the Judiciary, agencies, or other government bodies, in administrative or judicial proceedings, and will only do so when there is a manifest legal requirement, court order, or to defend rights, interests, and property of SpecialOne and related third parties, especially its customers, always seeking to protect the privacy and confidentiality of data in its custody as much as possible.
Except for the above cases, we will not share your personal data unless you request or have prior approval for the sharing.
VI. PRIVACY POLICY UPDATE
The PRIVACY POLICY may be changed at any time, at SpecialOne’s discretion, and according to possible legal changes and/or judicial and administrative requirements. When changed, customers will be informed by email or on the access panel to products and services. As determined by the LGPD (Law 13.709/18), when the Privacy Policy is changed, the personal data holder must express their consent through the communication channels.
VII. CONTROLLER IDENTIFICATION AND SERVICE CHANNELS
All our products and services are provided by SPECIALONE TECNOLOGIA E SERVICOS LTDA, with an address at Avenida Paulista, nº 1439, 1° Andar, CEP 01.311-200, Bela Vista, São Paulo – SP, Brazil, registered with CNPJ / MF under No. 27.708.508/0001-03, phone: +55 (11) 4837-5682, contato@specialone.io. The above information (SPECIALONE TECNOLOGIA E SERVICOS LTDA) also refers to the Data Protection Officer for the purposes of Brazilian Law No. 13.709/2018 (LGPD – General Data Protection Law).
The personal data holder may contact SpecialOne through its Customer Service by the following channels: emails contato@specialone.io, phone +55 (11) 4837-5682.