In a sector where reliability, real-time performance, and security are imperative, observability has evolved from a mere technical tool into a strategic lever. Financial institutions that deal daily with critical transactions, regulatory compliance, and highly sensitive digital services are discovering the true value of observability: measurable and sustainable return on investment (ROI).
In this article, we explore how banks, fintechs, and brokerages are using observability to transform their environments—reducing risks, optimizing costs, and gaining agility in one of the market’s most demanding sectors.
What is Observability in the Financial Sector?
Observability is the ability to understand what is happening inside a complex system in real time by collecting, analyzing, and correlating data such as logs, metrics, events, and traces. In the financial sector, this visibility enables:
- Instant detection of failures in internet and mobile banking platforms.
- Fraud and security breach prevention through real-time behavioral analysis.
- Compliance with regulatory standards such as LGPD, ISO 27001, PCI-DSS, and Open Finance.
- Predictive monitoring of critical services such as payment gateways and settlement systems.
Observability makes it possible to act before impacting the end customer—essential in a market where milliseconds can lead to million-dollar losses.
Tangible ROI: Where Observability Creates Value in Finance
Modern observability platforms like SpecialOne’s are helping the financial sector achieve concrete results. Here are some areas where ROI is clear:
- Reduction of Incidents and Downtime: A major national bank implemented a full-stack observability solution and reduced its average incident resolution time (MTTR) by 42%. This meant fewer service interruptions in PIX, TED, and app operations.
- Improved Customer Experience: A credit-focused fintech noticed API slowdowns during peak hours. With real-time observable data, it redesigned its architecture and increased proposal conversion by 37%, enhancing the end-user experience.
- Reduced Operational Costs: By consolidating tools and unified dashboards, a brokerage firm saved over R$ 500,000/year in licensing and infrastructure, while also reducing the DevOps team’s workload.
- Support for Compliance and Auditing: With centralized and auditable logs, a payment institution was able to meet Central Bank requirements more quickly, avoiding fines and sanctions.
Real Cases: Observability That Builds Trust and Efficiency
Case 1 – Fast-Growing Digital Bank
With over 5 million accounts opened in less than two years, the institution faced frequent instability. After implementing the observability solution, it became possible to correlate deployment errors with real-time app failures. The result? A 60% reduction in support calls and greater customer retention.
Case 2 – Investment Platform
The company experienced intermittent outages during the opening of the B3 trading session. Observability helped identify bottlenecks in the integration with the partner brokerage and fix the issue before it affected investor confidence. SLA was maintained, and the company avoided losses of over R$ 2 million.
Conclusion: The Cost of Lack of Observability is Much Higher
In the financial sector, not seeing is taking a risk. The lack of observability is costly: operational failures, revenue losses, regulatory fines, and damage to reputation. On the other hand, companies that adopt a robust observability strategy are reaping real and measurable financial benefits.
SpecialOne helps financial institutions gain full visibility, proactive action, and proven returns with solutions tailored to the critical level the sector demands.
Ready to turn data into decisions?
Request a demo with our team of experts and discover how SpecialOne can boost your financial operation’s digital maturity and resilience.
Schedule your live demo now of the SpecialOne platform with one of our specialists.